What Our Customers Say
‘I just wanted to thank you so much for your help when we ordered the microwave, the one you suggested has arrived today and the chef is more than happy with it. Many thanks for your help and I will certainly recommend your company for its excellent service and support.’
Welwyn Garden City Golf Club
‘Just like to thank Matt Hopkins and his team for building the ultimate range, the after service is second to none after experiencing other Dutch manufactures appalling quality of a new 4 pan range in 2008 we met Hopkins at Farnborough show in 2009 and commissioned them to build a six pan range with built in griddles, two ESP’s and 2x ON100 odour neutralisers.
The range performs like a fish frying range should with recovery times as fast an old P&T but with efficiency of the so called market bleeders. Thanks again, nice to see a British engineering company leading the way.’
Lakeside Fish and Chip Restaurant, Poole
‘The only company that services the fish and chip frying range as it should be.’
Customer Satisfaction Questionnaire
'The staff where courteous and professional and we are very satisfied with the service department. We look forward to working with you in the near future!'
Ironbridge Gorge World Heritage Site
'Spoke to and ordered from your company for the first time yesterday afternoon. The required parts arrived in this morning's post! – Amazing.
What a refreshing change to come across a company which can deliver such fantastic customer service. Fully intend to use your services again.'
Maintenance Co-Ordinator Alton Towers Hotel
'Following the completion of the Catering Kitchen to the above project we have handed the project back to the client. On the handover the client was overwhelmed the quality of the product and to the standard our equipment and the installation. I would like to take opportunity to commend your project team in the way this project was completed and dealt with from design to completion.
A number of the client’s representatives on handover were quite emotional when they viewed this kitchen which was nice to see. I look forward to using Hopkins again on future projects.'
Site Manager Frank Haslam Milan
'Many thanks for your quick response to the range breakdown. Thank all the team for us!'
Shop Owner Blands Cliff Café Scarborough
'Your customer service skills are first class and at Nuovo we think that lots of people in the retail world should learn from people like yourselves. Many Thanks.'
'The kit is looking really good very pleased with it, and the installation went great. Many thanks for ensuring this went well and will hope to business with yourselves again in the future.'
Building & Facilities Co-ordinator Institution of Mechanical Engineers
'Dealt with Hopkins for almost 25 years as a family business. They are always prompt, efficient friendly and knowledgeable about their business and always put their customers first.'
Shop Owner Johnny Haddocks Fish and Chips
'Your staff are always very polite, helpful and very well mannered. I do highly recommend you.'